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Refund and Cancellation Policy

Last updated: 7 September 2026

This policy applies to bookings made by registered travel advisors on AlgoTrips, a B2B travel platform operated by Epic Escapes LLP.

Booking cancellations

Cancellations are governed by the fare rules and cancellation terms shown at the time of booking for each flight, hotel, activity, or transfer. The refundable amount for any booking depends on those terms and on any applicable supplier or airline fees.

How to cancel or request a refund

You can cancel or request a refund through the platform’s booking management pages, or by emailing support@algotrips.com with the booking reference.

Refund processing

Approved refunds are processed to the original payment method or to the advisor’s AlgoTrips wallet, within 5–7 business days of confirmation. Bank posting times may vary.

Failed or duplicate payments

Failed or duplicate payments are automatically refunded to the source.

Wallet top-ups

Wallet top-ups are held as a refundable deposit that can be used for bookings. Any unused balance is refundable to the source account on request.

Fees

Payment-gateway and convenience fees, where charged, are non-refundable except for failed transactions.

Subscriptions and trip plans purchased outside India

Agent subscription (US$29 per month): the first monthly charge is refundable in full if you ask within 14 days of it. Later charges are not refunded, but you can cancel at any time and keep access until the end of the paid period.

Traveler plan (US$9): refundable in full if we could not produce your plan, or the plan is materially broken (for example, wrong destination or missing days). Ask within 7 days of purchase. Preference changes after unlocking are not grounds for a refund.

How to ask: email hello@algotrips.com from the address on your account with the trip or subscription in question. Approved refunds go back to the original payment method through our merchant of record, Dodo Payments, usually within 5 to 10 business days depending on your bank.

Bookings made through partner links outside India follow that partner’s refund policy.

Contact

For any questions about refunds or cancellations, email support@algotrips.com.